Privacy Policy

The responsible party for the enforcement of the privacy policy and particularly for the EU-General Data Protection Regulation (GDPR) is:

Compass Software GmbH 
Steinhammerstrasse 140a 
44379 Dortmund

Phone: +49 (0) 23 1 9812 90-0 
Fax: +49 (0) 231 9812 90-10 

Represented by:
CEO: Detlef Hollinderbäumer 

Registered at 
District Court Dortmund
​HRB 27732  

DE 15 333 54 30

You Data Subject Rights

By contacting the Data Protection Officer through the contact data above you can exercise the following rights:

  • request information on your saved personal data and processing thereof,
  • request correction of false personal data,
  • request deletion of your personal data saved by us,
  • limit data processing, if we are unable to delete your data at that time due to legal obligations,
  • object to us processing your data, and
  • data portability, if you have agreed to data processing or entered into a contract with us.

If you have given us your consent, you can withdraw it with future effect at anytime.

You are free to raise a complaint with the respective supervisory authority at any time. The responsible supervisory authority is determined by the state you live in, where you work, or in which the alleged violation occurred. We have provided a list of supervisory authorities (for the private sector), including addresses here:

Purpose of Data Processing by the Responsible Party and Third Parties

We will only process your personal data for the purposes described in this Privacy Policy. We will not forward your personal data to third parties for other reasons than those described in this policy. We will only transfer your personal data to third parties if:

processing of the data is necessary for safeguarding legitimate interests and there is no reason to believe that you would have an overriding interest in the non-disclosure of your data.

Deletion or Resp. Blocking of Data

We follow the principles of data avoidance and data economy. We only save your personal data for as long as necessary under the provisions named in this Privacy Policy, for the reasons named in this policy, or as long as the various retention periods mandated by law demand us to do. After cessation of the respective purposes or expiration of these retention periods, we will routinely block or delete the relevant data according to laws and regulations. 

Acquisition of General Information when Visiting Our Website

When you visit our website a cookie is automatically collecting information of a general nature. This information (server-log files) consists of data like the kind of web browser used, the operating system of the device used, the domain name of your internet service provider or similar information. The collected information consists solely of data that does not permit any conclusions on your person.

The collection of this information is necessary for technical reasons to be able to display the website correctly and is absolutely necessary for using the internet. The data is above all processed for the following reasons:

The processing of your personal data is based on our legitimate interest in data acquisition for the reasons named above. We will not use your data to draw conclusions on your specific person. Recipients of your data are solely the responsible authority and, if applicable, persons in charge of order processing.

Anonymous information of this kind may be used for statistical analysis by us in order to optimize our internet presence and the underlying technical properties.


As many other websites, we make use of so called "cookies". Cookies are small text data, which are transferred to your hard drive by a website server. Through this process we receive certain data automatically, such as your IP-address, the browser you are using, your operating system, and information about your connection to the internet.

Cookies cannot be used to initiate programs or transfer viruses to a computer. The information contained in cookies helps us make navigation of our website easier for you, as well as display our website correctly.

The collected data will not be shared with third parties in any case and will not be collected in connection to personal data without your consent.

Of course it is possible to access our website without the utilization of cookies. Internet browsers are normally configured to accept cookies automatically. You can disable the use of cookies in your browser settings at any time. Please use the help tool provided by your web browser to change this setting. Please be aware that some of the features on our website might not work properly if you have disabled the use of cookies.


We use the open source software Matomo for the analysis and statistical evaluation of the website usage by users that have accepted the statistical and marketing cookies. The analysis makes use of cookies (see paragraph Cookies above). The website usage information that is generated by these cookies, is sent to the server of our web agency (PixelConsult), is summarized into pseudonym user profiles, and is not shared with third parties.

When viewing individual pages of our website, the software will save the following data:

(1) Two bytes of the user´s system´s IP address

(2) The web page that was viewed

(3) The web page the user viewed before calling up the current web page (referrer)

(4) The sub-pages that are called up from the current web page

(5) The dwell time on the web page

(6) The number of times the web page was called up

(7) Language settings of the browser

(8) Location, type of device, operating system, and browser type

The information is used to analyze the usage of our website and to be able to meet the demands of the user for the design of our website. The collected information is not shared with third parties. Under no circumstances will the IP address be associated with other data relating to the user. The IP addresses are masked so that an assignment is not possible (IP masking).

Google Maps

We utilize Google Maps to display maps. The embedding requires that Google is able to read the IP address of the user. The IP address is used to send content to the user´s browser. We want to make you aware that Google has their own privacy policy that is independent of our own. We do not accept any responsibility or liability for their policies or practices. Please review the Google privacy policy before using our website. 

Google Analytics

Google will be using your user data on behalf of us to analyze the usage of our online offering by you, the user, to create reports on the activities taking place within our online offering, and to render other services to us in connection to the usage of this online offering and other internet usage related services. This process may lead to the creation of pseudonym user profiles of the users. We only use Google Analytics with activated IP-masking. This means the IP address of users is shortened by Google for all users within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. There are only some exceptions where the entire IP address is sent to on the of the Google servers in the U.S. and shortened there. The IP addresses shared from the user´s browser, will not be connected to other Google data.   

Users are able to avoid the storage of cookies via the respective settings in their browser software. Users can avoid the collection of cookie generated data regarding the usage of the online offering by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin contained in the following link:

You can get more information about data usage for advertising purposes by Google, settings, and objection possibilities via the Google website: ("HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES"), ("ADVERTISING"), ("Control ad personalisation on websites and apps that use Google ad services."), and ("Control the Ads you see“).

​SSL Encryption

In order to secure your data during transfer, we are using state-of-the-art encryption processes (e.g. SSL) via HTTPS for the following web applications:


Based on your explicit consent we are regularly sending you our newsletter or similar information via email to the address you provided us with.

To receive the newsletter all we need is a valid email address. When subscribing to our newsletter the entered data is used exclusively for the purpose of sending you said newsletter. Subscribers may also be contacted via email with other information that is relevant to the service or registration (e.g. changes made to the newsletter service or technical requirements).

We need a valid email address for the registration to the newsletter. To verify, whether the subscription was actually made by the owner of the email address, we use closed loop authentication. This process consists of us recording the subscription of the newsletter, the sending of a confirmation email, and the receipt of your reply as requested in this email. No additional data will be collected. The information is used exclusively for the distribution of the newsletter and will not be passed on to third parties.

You can revoke your permission for the storage of your personal data and the utilization for the distribution of the newsletter at any time. Each newsletter contains a link which can be used for this purpose. Furthermore, you can unsubscribe at any time on this website or contact us with your wish to unsubscribe directly via the contact information given at the end of this Privacy Policy.

​Contact Form

When contacting us with questions of any kind via email or a contact form, you automatically give us your permission to use your data for the purpose of contacting you. This requires a valid email address. This address is used to administrate your request and for the subsequent reply to this request. Additional information is optional. Your information will be stored for the purpose of processing your request, as well as possible additional questions. After we have completed your request all personal data will be deleted automatically.

Embedded YouTube Videos

On some of our websites we embed YouTube videos. The operator of the respective Plugins is the YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. Visiting a page with a YouTube Plugin will create a connection to the YouTube servers. This process will transmit to YouTube which website you are visiting. If you are logged in on your YouTube account, YouTube is able to personally identify you and your surfing activity. You can avoid this by logging out of your YouTube account. 

When playing a YouTube video, the provider uses cookies to collect information on the user behavior.

If you have deactivated the storage of cookies for the Google-Ad-Program, you will not have to worry about such cookies when watching a YouTube video. However, YouTube also uses other cookies to store non-personal user information. If you want to avoid this you have to block the storing of cookies on your internet browser.

You can find more information about data protection in "YouTube's" privacy policy at:

Service Request Form

If you contact us via the Service Request Form, you give us permission to use your data to contact you. In order to do this we ask for the following information:

This information helps us to assign your request and with the subsequent reply to your request. Additional information is optional. Your information will be stored for the purpose of processing your request, as well as possible additional questions. After we have completed your request all personal data will be deleted.

Staircase Configurator

If you contact us with questions via the Offer Request, you give us permission to use your data to contact you. In order to do this we ask for the following information:

  • Name
  • Email address
  • Phone number
  • Mailing address

This information helps us to assign your request and with the subsequent reply to your request. Additional information is optional. Your information will be stored for the purpose of processing your request, as well as possible additional questions. After we have completed your request all personal data will be deleted.


In order to prepare a link for the filestation, the following data from you are collected by us:

  • Company name
  • E-mail
  • Person Name
  • IP address

The information provided by you, will be stored for the purpose of creating the link and for possible follow-up questions. Furthermore, they are needed for the company-related assignment of the link.

3D-Plus Online

Your IP address is temporarily saved for security reasons when using the 3D Plus Online portal and when calling up the staircase construction on the internet. The collected data is only used to ward again and resolve attacks, as well as to recognize, contain, or remove problems in our software.

Online Presence on Facebook, YouTube, and LinkedIn

We are also active on social media outlets to present ourselves on these websites and communicate with you.

When visiting these websites it is possible that user data is processed outside of the European Union. When operating within these legal spaces, German, or resp. European Data Protection Laws are usually not applicable. The enforcement of your rights may be more difficult due to this fact. U.S. providers who are certified with the Privacy-Shield have pledged to adhere to the EU-Data Protection Standards.

User data that is collected on social media websites is usually used for market research and advertising purposes. The providers are able to create user profiles on the basis of the data collected, which are used to show advertising content on the social media platforms and outside them, and are customized to match the user's interests. This practice is usually made possible through the utilization of cookies, which are saved on the user's device. 

Data from users of social media platforms can also be saved in other ways by the provider, especially if the user is registered and signed in on the social media platform.

The processing of personal user data is conducted on the basis of Art. 6, paragraph 1, subsection f. GDPR. As the administrator of a social media presence we have a legitimate interest in the effective use of user information and communication with the users. Provided that the user - e.g. by ticking of a box - has agreed to data processing, the legal grounds for the processing is Art. 6, paragraph 1, subsection f GDPR. 

You can find more information on data processing and objection possibilities (opt-out) from the individual providers, which are listed below.

Please direct requests for information and the enforcement of other user rights directly to the provider. Only these providers will have access to all user data and will be able to give out information or take action.

– Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) – Privacy Policy:, Ad Preferences/Opt-Out: and, Privacy Shield:

– Google/YouTube (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) – Privacy Policy:, Opt-Out:, Privacy Shield:

– LinkedIn (LinkedIn Ireland Unlimited Company, Attn: Legal Dept. (Privacy Policy and User Agreement), Wilton Place, Dublin 2, Irland) – Privacy Policy:, Opt-Out:, Privacy Shield:

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy to ensure it is up-to-date on the current legal requirements or to accommodate changes to our services which need to be included in the Privacy Policy, e.g. when introducing new services. When you visit this website again you will be held to the new Privacy Policy.

Questions to the Data Protection Officer

If you have questions regarding data protection, please send us an email or contact our Date Protection Officer directly:​


Our Privacy Policy has been generated with the Datenschutzerklärungs-Generator der activeMind AG.