Our Support

All of our support and customer communication staff are professionals that have specialized expertise. They are wood engineers and wood technicians with master carpentry certification. Some of them have also worked in stair manufacturing themselves in the past.

You will benefit from our know-how and longstanding experience! Our knowledgeable Support Team will answer your questions and support you with everything regarding the program.

You are interested in our services? Please contact us anytime! We would love to help. You can either send us a request via the questionnaire on the Support Portal or directly via email. We are looking forward to hearing from you.

Contact Support
Compass Software

Software Support Contract

Technological innovations, implemented customer wishes, new interfaces, and new operating systems lead to the ongoing development of our solutions, every day.
Customers with Customer Support Contracts benefit from new developments and our knowledgeable Support Team.

Compass Software

Online Support

​We can connect to your PC remotely for immediate support.

Please download Teamviewer to receive online support:

​​Download Teamviewer

Compass Software

System Requirements

Below you can download the current system requirements for the exchange or purchase of your hardware.


Compass Software


We are able to provide you with a list of plotters that we can recommend for the 1:1 printing of templates.

Help with plotter/print error after Windows 10 update